TERMS AND CONDITIONS OF THE ONLINE STORE RAGIDOG.COM
TABLE OF CONTENTS
- GENERAL PROVISIONS
- ELECTRONIC SERVICES IN THE ONLINE STORE
- PRIVACY POLICY OF THE ONLINE STORE
- CONDITIONS FOR CONCLUDING A SALES AGREEMENT
- METHODS AND DEADLINES OF PAYMENT FOR THE PRODUCT
- COST, METHODS AND DEADLINE OF DELIVERY AND COLLECTION OF THE PRODUCT
- COMPLAINT PROCEDURE
- OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
- RIGHT OF WITHDRAWAL FROM THE AGREEMENT
- PROVISIONS CONCERNING ENTREPRENEURS
- PRODUCT REVIEWS
- FINAL PROVISIONS
- MODEL WITHDRAWAL FORM
The Online Store at www.ragidog.com respects consumer rights. A consumer may not waive the rights granted to them under mandatory consumer protection law. Contractual provisions less favourable to the consumer than those provided by applicable consumer protection law are invalid, and the statutory provisions apply in their place. Accordingly, the provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights arising from mandatory provisions of law, and any doubts should be resolved in favour of the consumer. In the event of any inconsistency between these Terms and Conditions and the above provisions, those mandatory provisions shall prevail and shall apply.
1. GENERAL PROVISIONS
1.1. The Online Store available at the internet address www.ragidog.com is operated by LMC TRISS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (a limited liability company under Polish law) with its registered office in Zakopane (registered office address: ul. Tatary 20B, 34-500 Zakopane, Poland; correspondence and returns address: ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland); entered in the Register of Entrepreneurs of the National Court Register under KRS number: 00001056427; registry court where the company’s documentation is kept: District Court for Kraków-Śródmieście in Kraków, 12th Commercial Division of the National Court Register; share capital: PLN 5,000; Tax Identification Number (NIP): 7361745647; Statistical Number (REGON): 526313915; BDO Number: 000650819; email address: contact@ragidog.com; contact telephone number: +48 784-687-014.
1.2. These Terms and Conditions are addressed both to consumers and to entrepreneurs using the Online Store, unless a specific provision states otherwise.
1.3. The controller of personal data processed in the Online Store in connection with the performance of these Terms and Conditions is the Seller. Personal data is processed for the purposes, for the period, and on the grounds and principles set out in the privacy policy published on the Online Store’s website. The privacy policy contains, above all, the rules governing the processing of personal data by the Controller in the Online Store, including the grounds, purposes and period of processing of personal data as well as the rights of data subjects, and information on the use of cookies and analytical tools in the Online Store. Use of the Online Store, including making purchases, is voluntary. Likewise, the associated provision of personal data by the Service Recipient or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of an agreement and the Seller’s statutory obligations).
1.4. Definitions:
1.4.1. BLOG – an Electronic Service; an online blog available in the Online Store for its Service Recipients, enabling them to view the Service Provider’s posts, in particular concerning its business activity and the Products offered.
1.4.2. BUSINESS DAY – one day from Monday to Friday, excluding public holidays.
1.4.3. CONTACT FORM – an Electronic Service; an interactive form available in the Online Store enabling direct contact with the Service Provider.
1.4.4. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
1.4.5. ORDER FORM – an Electronic Service; an interactive form available in the Online Store enabling an Order to be placed, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
1.4.6. CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law also a natural person with limited legal capacity; (2) a legal person; or (3) an organisational unit without legal personality to which the law grants legal capacity – which has concluded or intends to conclude a Sales Agreement with the Seller.
1.4.7. CIVIL CODE – the Polish Civil Code Act of 23 April 1964 (Journal of Laws 1964, No. 16, item 93, as amended).
1.4.8. ACCOUNT – an Electronic Service; a set of resources in the Service Provider’s IT system, marked with an individual name (login) and password provided by the Service Recipient, in which data provided by the Service Recipient and information about Orders placed by them in the Online Store are collected.
1.4.9. NEWSLETTER – an Electronic Service; an electronic distribution service provided by the Service Provider via email, which enables all Service Recipients using it to automatically receive from the Service Provider recurring content of successive editions of the newsletter containing information about Products, news and promotions in the Online Store.
1.4.10. PRODUCT – a movable item (including a movable item with digital elements, i.e. containing digital content or a digital service, or connected with them in such a way that the absence of the digital content or digital service would prevent its proper functioning) which is the subject of a Sales Agreement between the Customer and the Seller.
1.4.11. TERMS AND CONDITIONS – these Terms and Conditions of the Online Store.
1.4.12. ONLINE STORE – the Service Provider’s online store available at the internet address: www.ragidog.com.
1.4.13. SELLER, SERVICE PROVIDER – LMC TRISS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Zakopane (registered office address: ul. Tatary 20B, 34-500 Zakopane, Poland; correspondence and returns address: ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland); entered in the Register of Entrepreneurs of the National Court Register under KRS number: 00001056427; registry court: District Court for Kraków-Śródmieście in Kraków, 12th Commercial Division of the National Court Register; share capital: PLN 5,000; NIP: 7361745647; REGON: 526313915; email address: contact@ragidog.com; contact telephone number: +48 784-687-014.
1.4.14. SALES AGREEMENT – (1) a Product sales agreement (in the case of movable items and movable items with digital elements), (2) an agreement for the supply of a Product (in the case of digital content or a digital service), or (3) an agreement for the provision or use of a Product (in the case of a service other than digital and other Products), concluded or being concluded between the Customer and the Seller via the Online Store.
1.4.15. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store which is not a Product.
1.4.16. SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law also a natural person with limited legal capacity; (2) a legal person; or (3) an organisational unit without legal personality to which the law grants legal capacity – using or intending to use an Electronic Service.
1.4.17. CONSUMER RIGHTS ACT – the Polish Act on Consumer Rights of 30 May 2014 (Journal of Laws 2014, item 827, as amended).
1.4.18. ORDER – a declaration of intent by the Customer submitted via the Order Form and aimed directly at concluding a Sales Agreement for a Product with the Seller.
2. ELECTRONIC SERVICES IN THE ONLINE STORE
2.1. The following Electronic Services are available in the Online Store: Blog, Contact Form, Order Form, Account and Newsletter.
2.1.1. The Blog can be viewed by going to the “Blog” tab visible in the Online Store. The Blog is available free of charge to all visitors to the website without the need to provide any data or perform any other actions. On the Blog, the Service Provider publishes articles related to the subject matter of the Online Store and the Products.
2.1.1.1. The Service Recipient may at any time and without giving reasons stop using the Blog by closing the web browser.
2.1.2. Contact Form – use of the Contact Form begins after the Service Recipient completes two consecutive steps: (1) going to the “Contact” or “Get in touch” tab, and (2) clicking the “Send message” button on the Online Store’s website after completing the Contact Form. The Contact Form requires the Service Recipient to provide the following data: first and last name, contact telephone number, and email address. To facilitate quicker service, the Service Recipient may also provide the content of their enquiry.
2.1.2.1. The Contact Form service is provided free of charge, is one-off in nature and ends upon the enquiry being sent.
2.1.3. Order Form – use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. An Order is placed after the Customer completes two consecutive steps: (1) filling in the Order Form, and (2) clicking the “Buy and pay” button on the Online Store’s website after completing the Order Form – until that moment the data entered may be modified independently (to do so, follow the messages displayed and the information available on the Online Store’s website). The Order Form requires the Customer to provide the following data relating to the Customer: first name, last name, address (country, street name and building/apartment number, postal code, town/city), contact telephone number, email address, and data relating to the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of the Product(s), and payment method. For Customers who are not consumers, a company name may also be provided.
2.1.3.1. The Order Form Electronic Service is provided free of charge, is one-off in nature and ends when an Order is placed through it, or when the Service Recipient ceases to place an Order through it earlier.
2.1.4. Account – use of the Account is possible after the Service Recipient completes two consecutive steps: (1) filling in the Registration Form, and (2) clicking the “Register” button. The Registration Form requires the Service Recipient to provide the following data: username, email address and password. An Account may also be created by ticking the relevant checkbox when placing an Order via the Order Form – an Account is created for the Service Recipient upon placing the Order.
2.1.4.1. The Account Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving reasons, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular by email to: contact@ragidog.com, or in writing to: ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland.
2.1.5. Newsletter – use of the Newsletter is possible by (1) ticking the relevant checkbox when placing an Order via the Order Form – upon placing the Order the Service Recipient is subscribed to the Newsletter.
2.1.5.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving reasons, unsubscribe from the Newsletter (resign from the Newsletter) by sending an appropriate request to the Service Provider, in particular by email to: contact@ragidog.com, or in writing to: ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland.
2.2. Technical requirements necessary to work with the IT system used by the Service Provider: (1) a computer, laptop or other multimedia device with internet access; (2) access to email; (3) a current version of a web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari or Microsoft Edge; (4) recommended minimum screen resolution: 1920×1080; (5) cookies and JavaScript enabled in the web browser.
2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practice, respecting the personal rights, copyright and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the facts. The Service Recipient is prohibited from providing unlawful content.
2.4. The complaint procedure concerning Electronic Services is set out in Section 7 of these Terms and Conditions.
3. PRIVACY POLICY OF THE ONLINE STORE
3.1. The Privacy Policy is available on a dedicated page: https://main.ragidog.com/privacy-policy/
4. CONDITIONS FOR CONCLUDING A SALES AGREEMENT
4.1. A Sales Agreement between the Customer and the Seller is concluded after the Customer has placed an Order using the Order Form in the Online Store in accordance with Section 2.1.3 of these Terms and Conditions.
4.2. The price of the Product or the remuneration for the Product shown on the Online Store’s website is given in euros (EUR) and includes taxes. The total price or remuneration including taxes – and where the nature of the Product does not reasonably allow this to be calculated in advance, the manner in which it will be calculated – as well as delivery costs (including charges for transport, delivery and postal services) and any other costs, or, where the amount of such charges cannot be determined, the obligation to pay them, is communicated to the Customer on the Online Store’s website, including during the placing of the Order and at the moment the Customer expresses their intention to be bound by the Sales Agreement. In the case of a Sales Agreement concluded for an indefinite period or covering a subscription, the Seller states in the same manner the total price or remuneration covering all payments for the settlement period and, where the Sales Agreement provides for a fixed rate, also the total monthly payments.
4.3. Procedure for concluding a Sales Agreement in the Online Store via the Order Form:
4.3.1. A Sales Agreement between the Customer and the Seller is concluded after the Customer has placed an Order in the Online Store in accordance with Section 2.1.3 of these Terms and Conditions.
4.3.2. After the Order is placed, the Seller promptly confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing takes place by the Seller sending the Customer an appropriate email to the email address provided by the Customer when placing the Order, containing at least the Seller’s statements of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon the Customer’s receipt of the above email, the Sales Agreement between the Customer and the Seller is concluded.
4.4. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by (1) making these Terms and Conditions available on the Online Store’s website and (2) sending the Customer the email referred to in Section 4.3.2 of these Terms and Conditions. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller’s Online Store.
5. METHODS AND DEADLINES OF PAYMENT FOR THE PRODUCT
5.1. The Seller makes the following payment methods available to the Customer under the Sales Agreement:
5.1.1. Bank transfer to the Seller’s bank account.
5.1.2. Electronic payments and payment card payments via the Stripe service – the currently available payment methods are specified on the Online Store’s website in the information section on payment methods and on the website of the payment operator.
5.1.2.1. Electronic payments and payment card transactions are settled, as chosen by the Customer, via the Stripe service. Electronic and card payments are handled by:
5.1.2.1.1. Stripe Payments Europe, Limited (SPEL), a company with its registered office in Ireland (registered address: The One Building, 1 Grand Canal Street Lower, Dublin 2, D02 H210, Ireland), together with affiliated Stripe entities, in accordance with the terms available at https://stripe.com/legal and the privacy policy at https://stripe.com/privacy.
5.2. Payment deadline:
5.2.1. If the Customer chooses payment by bank transfer or electronic/card payment, the Customer is obliged to make payment within 7 calendar days of the date of conclusion of the Sales Agreement.
5.2.2. Where the Product is dispatched only after payment has been received, dispatch takes place after the payment has been credited to the Seller’s account.
6. COST, METHODS AND DEADLINE OF DELIVERY AND COLLECTION OF THE PRODUCT
6.1. Delivery of the Product is available within the European Union and to selected other countries, as specified on the Online Store’s website during the placing of the Order.
6.2. Delivery of the Product to the Customer is subject to a charge, unless the Sales Agreement provides otherwise. Delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store’s website in the information section on delivery costs and during the placing of the Order, including at the moment the Customer expresses their intention to be bound by the Sales Agreement.
6.3. The Product ordered by the Customer may be stored and dispatched by an external entity, namely Katarzyna Łupińska conducting business activity under the name RAGI Katarzyna Łupińska, entered in the Central Register and Information on Business Activity of the Republic of Poland, with place of business and correspondence address: ul. Nędzy-Kubińca 105C, 34-511 Kościelisko, Poland, NIP 6020139365, REGON 384411926, email address: contact@ragidog.com, telephone number: +48 602-740-773.
6.3.1. In accordance with the provisions of consumer protection law, despite delivery being carried out by the entity referred to in Section 6.3, the Seller is responsible for the timely delivery of the Product to the Customer.
6.3.2. Any complaints and comments regarding the entity referred to in Section 6.3 should be directed to the Seller in accordance with the provisions of Section 7 “COMPLAINT PROCEDURE”.
6.4. Personal collection of the Product by the Customer is free of charge.
6.5. The Seller makes the following methods of delivery or collection of the Product available to the Customer:
6.5.1. Postal delivery.
6.5.2. Courier delivery.
6.5.3. Parcel-locker delivery (where available in the delivery country).
6.5.4. Personal collection available at: ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland – on Business Days, from 07:00 to 15:00.
6.6. The delivery deadline for the Product to the Customer is up to 7 Business Days, unless a shorter deadline is stated in the description of a given Product or during the placing of the Order (delivery times to destinations outside Poland may be longer and are indicated during the placing of the Order). For Products with different delivery deadlines, the delivery deadline is the longest deadline stated. The delivery deadline begins to run:
6.6.1. Where the Customer chooses payment by bank transfer, electronic payment or card payment – from the day the Seller’s bank or settlement account is credited.
6.7. Product readiness deadline for collection by the Customer – where the Customer chooses personal collection, the Product will be ready for collection within 1 Business Day, unless a shorter deadline is stated in the description of a given Product or during the placing of the Order. For Products with different readiness deadlines, the applicable deadline is the longest one stated. The Customer will be additionally informed by the Seller of the Product’s readiness for collection. The readiness deadline begins to run from the day the Seller’s bank or settlement account is credited.
7. COMPLAINT PROCEDURE
7.1. This Section 7 sets out the complaint procedure common to all complaints submitted to the Seller, in particular complaints concerning Products, Sales Agreements, Electronic Services and other complaints related to the Seller’s operations or the Online Store.
7.2. A complaint may be submitted, for example:
7.2.1. in writing to: ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland;
7.2.2. electronically by email to: contact@ragidog.com.
7.3. A Product may be sent or returned as part of a complaint to: ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland.
7.4. It is recommended that the complaint description include: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the non-conformity or defect; (2) the requested method of bringing the Product into conformity with the agreement, or a statement of price reduction or withdrawal from the agreement, or another claim; and (3) the contact details of the person submitting the complaint – this will facilitate and speed up the handling of the complaint. The requirements set out in the preceding sentence are recommendations only and do not affect the validity of complaints submitted without the recommended description.
7.5. If the contact details provided by the person submitting the complaint change during the handling of the complaint, they are obliged to notify the Seller.
7.6. Evidence (e.g. photos, documents or the Product) related to the subject of the complaint may be attached by the person submitting the complaint. The Seller may also ask the person submitting the complaint to provide additional information or evidence (e.g. photos) if this will facilitate and speed up the handling of the complaint by the Seller.
7.7. The Seller will respond to the complaint promptly, no later than within 14 calendar days of its receipt.
7.8. The basis and scope of the Seller’s statutory liability are determined by generally applicable law, in particular the Civil Code, the Consumer Rights Act and the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended). Additional information on the Seller’s statutory liability for the conformity of the Product with the Sales Agreement is set out below:
7.8.1. In the case of a complaint concerning a Product – a movable item (including a movable item with digital elements), excluding a movable item that serves solely as a carrier of digital content – purchased by the Customer under a Sales Agreement concluded with the Seller from 1 January 2023, the provisions of the Consumer Rights Act in the wording in force from 1 January 2023 apply, in particular Articles 43a–43g of the Consumer Rights Act. These provisions determine, in particular, the basis and scope of the Seller’s liability towards the consumer in the event of non-conformity of the Product with the Sales Agreement.
7.9. In addition to statutory liability, a Product may be covered by a guarantee – this is contractual (additional) liability and may be relied upon where a given Product is covered by a guarantee. A guarantee may be granted by an entity other than the Seller (e.g. the manufacturer or distributor). Detailed conditions of guarantee liability, including the details of the entity responsible for performing the guarantee and the entity entitled to benefit from it, are set out in the guarantee description, e.g. in the guarantee card or another document relating to the guarantee. The Seller indicates that, in the event of non-conformity of the Product with the agreement, the Customer is entitled by law to legal remedies from and at the expense of the Seller, and that the guarantee does not affect those remedies.
7.10. The provisions of Section 7.8.1 concerning consumers also apply to a Customer who is a natural person concluding an agreement directly related to their business activity, where it is apparent from the content of that agreement that it does not have a professional character for that person, resulting in particular from the subject of their business activity made available under the provisions on the Central Register and Information on Business Activity.
8. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
8.1. Methods of resolving disputes without court involvement include, among others: (1) enabling the parties’ positions to be brought closer together, e.g. through mediation; (2) proposing a solution to the dispute, e.g. through conciliation; and (3) resolving the dispute and imposing its resolution on the parties, e.g. through arbitration (arbitration court). A consumer resident in the European Union may use out-of-court dispute resolution bodies (ADR entities) certified in their country of residence. A searchable list of Polish ADR bodies is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK) at: https://polubowne.uokik.gov.pl/.
8.2. A contact point operates at the President of the Polish Office of Competition and Consumer Protection, whose tasks include providing consumers with information on out-of-court resolution of consumer disputes. The consumer may contact the contact point: (1) by telephone – calling +48 22 55 60 332 or +48 22 55 60 333; (2) by email – to: kontakt.adr@uokik.gov.pl; or (3) in writing or in person – at the Office’s Head Office at plac Powstańców Warszawy 1, 00-030 Warsaw, Poland.
8.3. A consumer has, for example, the following options for using out-of-court methods of handling complaints and pursuing claims: (1) an application to resolve a dispute to a permanent consumer arbitration court; (2) an application for out-of-court dispute resolution to a competent regional trade inspectorate; or (3) assistance from a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection, or from an equivalent consumer body in the consumer’s country of residence.
8.4. Please note that the European Commission’s online dispute resolution (ODR) platform ceased operating on 20 July 2025. Consumers may still use the national out-of-court dispute resolution bodies referred to above.
9. RIGHT OF WITHDRAWAL FROM THE AGREEMENT
9.1. A consumer who has concluded a distance agreement may withdraw from it within 14 calendar days without giving reasons and without incurring costs, except for the costs specified in Section 9.7. To meet the deadline, it is sufficient to send the statement before it expires. A statement of withdrawal from the agreement may be submitted, for example:
9.1.1. in writing to: ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland;
9.1.2. electronically by email to: contact@ragidog.com.
9.2. A Product – a movable item (including a movable item with digital elements) – may be returned as part of withdrawal from the agreement to: ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland.
9.3. A model withdrawal form is contained in Annex 2 to the Consumer Rights Act and is additionally available in Section 13 of these Terms and Conditions. The consumer may use the model form, but this is not obligatory.
9.4. The period for withdrawal from the agreement begins:
9.4.1. for an agreement under which the Seller delivers the Product, being obliged to transfer its ownership – from the taking of possession of the Product by the consumer or a third party indicated by them other than the carrier, and in the case of an agreement which: (1) covers multiple Products delivered separately, in batches or in parts – from taking possession of the last Product, batch or part; or (2) consists of the regular delivery of Products for a fixed period – from taking possession of the first of the Products;
9.4.2. for other agreements – from the day the agreement is concluded.
9.5. In the event of withdrawal from a distance agreement, the agreement is deemed not to have been concluded.
9.6. Products – movable items, including movable items with digital elements:
9.6.1. The Seller is obliged to promptly, no later than within 14 calendar days of receiving the consumer’s statement of withdrawal from the agreement, return to the consumer all payments made by them, including the costs of delivering the Product (except for additional costs resulting from a delivery method chosen by the consumer other than the cheapest ordinary delivery method available in the Online Store). The Seller refunds the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different refund method that does not entail any costs for them. The Seller may withhold the refund of payments received from the consumer until receipt of the Product back or delivery by the consumer of proof of its return, whichever occurs first, unless the Seller has offered to collect the Product itself.
9.6.2. The consumer is obliged to promptly, no later than within 14 calendar days of the day on which they withdrew from the agreement, return the Product to the Seller or hand it over to a person authorised by the Seller to collect it, unless the Seller has offered to collect the Product itself. To meet the deadline, it is sufficient to send the Product back before it expires.
9.6.3. The consumer is liable for any diminution in the value of the Product resulting from using it in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the Product.
9.7. Possible costs related to the consumer’s withdrawal from the agreement which the consumer is obliged to bear:
9.7.1. If the consumer chose a delivery method other than the cheapest ordinary delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
9.7.2. The consumer bears the direct costs of returning the Product.
9.7.3. In the case of a Product – a service the performance of which – at the consumer’s express request – began before the withdrawal deadline, the consumer who exercises the right of withdrawal after submitting such a request is obliged to pay for the services performed up to the moment of withdrawal. The amount payable is calculated in proportion to the scope of the service performed, taking into account the price or remuneration agreed in the agreement. If the price or remuneration is excessive, the market value of the service performed is the basis for calculating this amount.
9.8. The right of withdrawal from a distance agreement is not available to the consumer in relation to agreements: (1) for the provision of services for which the consumer is obliged to pay a price, if the Seller has fully performed the service with the consumer’s express and prior consent, and the consumer was informed before performance began that they would lose the right of withdrawal once the Seller had performed the service, and acknowledged this; (2) where the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control which may occur before the withdrawal deadline; (3) where the subject of the service is a non-prefabricated Product manufactured to the consumer’s specification or serving to satisfy their individualised needs; (4) where the subject of the service is a Product that spoils quickly or has a short use-by date; (5) where the subject of the service is a Product delivered in sealed packaging which cannot be returned after opening for health-protection or hygiene reasons, if the packaging was opened after delivery; (6) where the subject of the service are Products which, after delivery, due to their nature, are inseparably combined with other items; (7) where the subject of the service are alcoholic beverages whose price was agreed upon conclusion of the Sales Agreement, delivery of which may take place only after 30 days, and whose value depends on market fluctuations beyond the Seller’s control; (8) where the consumer expressly requested the Seller to visit them for urgent repair or maintenance; (9) where the subject of the service are sound or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery; (10) for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements; (11) concluded by way of public auction; (12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the agreement specifies a day or period of service; (13) for the supply of digital content not delivered on a tangible medium, for which the consumer is obliged to pay a price, if the Seller began performance with the consumer’s express and prior consent, and the consumer was informed before performance began that they would lose the right of withdrawal, and acknowledged this, and the Seller provided the consumer with the confirmation referred to in the Consumer Rights Act.
9.9. The provisions of this Section 9 concerning consumers also apply, for agreements concluded from 1 January 2021, to a Service Recipient or Customer who is a natural person concluding an agreement directly related to their business activity, where it is apparent from the content of that agreement that it does not have a professional character for that person, resulting in particular from the subject of their business activity made available under the provisions on the Central Register and Information on Business Activity.
10. PROVISIONS CONCERNING ENTREPRENEURS
10.1. This Section 10 and all provisions contained in it are addressed to and therefore bind only a Customer or Service Recipient who is not a consumer, and from 1 January 2021 and for agreements concluded from that date, who is also not a natural person concluding an agreement directly related to their business activity where it is apparent from the content of that agreement that it does not have a professional character for that person.
10.2. The Seller is entitled to withdraw from the Sales Agreement within 14 calendar days of its conclusion. Withdrawal in this case may take place without giving reasons and does not give rise to any claims by the Customer against the Seller.
10.3. The Seller’s liability under warranty for defects (rękojmia) for the Product or for non-conformity of the Product with the Sales Agreement is excluded.
10.4. The Seller will respond to a complaint within 30 calendar days of its receipt.
10.5. The Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact that the Sales Agreement has been concluded.
10.6. The Service Provider may terminate the agreement for the provision of an Electronic Service with immediate effect and without giving reasons by sending the Service Recipient an appropriate statement.
10.7. The liability of the Service Provider/Seller towards the Service Recipient/Customer, regardless of its legal basis, is limited – both for a single claim and for all claims in total – to the amount of the price paid and delivery costs under the Sales Agreement, but not more than the equivalent of EUR 250. The monetary limit referred to in the preceding sentence applies to all claims made by the Service Recipient/Customer against the Service Provider/Seller, including where no Sales Agreement has been concluded or claims unrelated to the Sales Agreement. The Service Provider/Seller is liable towards the Service Recipient/Customer only for typical damage foreseeable at the time the agreement was concluded and is not liable for lost profits. The Seller is also not liable for delays in the transport of shipments.
10.8. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the Seller’s/Service Provider’s registered office.
11. PRODUCT REVIEWS
11.1. The Seller enables its Customers to post and access reviews of Products and of the Online Store on the terms set out in this Section.
11.2. A Customer may post a review using the form enabling a review of a Product or the Online Store to be added. This form may be made available directly on the Online Store’s website (including via an external widget) or via an individual link received by the Customer after purchase at the email address they provided. When adding a review, the Service Recipient may also add a graphic rating or a photo of the Product – if this option is available in the review form.
11.3. A Product review may be posted only for Products actually purchased in the Seller’s Online Store and by a Customer who purchased the reviewed Product. Concluding fictitious or sham Sales Agreements for the purpose of posting a Product review is prohibited. A review of the Online Store may be posted by a person who is a Customer of the Online Store.
11.4. Posting reviews by Customers may not be used for unlawful purposes, in particular acts of unfair competition or acts infringing personal rights, intellectual property rights or other rights of the Seller or third parties. When adding a review, the Customer is obliged to act in accordance with the law, these Terms and Conditions and good practice.
11.5. Reviews may be made available directly on the Online Store’s website (e.g. next to a given Product) or in an external review-collecting service with which the Seller cooperates and to which it refers on the Online Store’s website (including via an external widget placed on the Online Store’s website).
11.6. The Seller ensures that published Product reviews come from its Customers who purchased the given Product. To this end, the Seller takes the following measures to check whether reviews come from its Customers:
11.6.1. Publication of a review submitted via the form available directly on the Online Store’s website requires prior verification by the Seller. Verification consists in checking the review’s compliance with these Terms and Conditions, in particular checking whether the reviewer is a Customer of the Online Store – in which case the Seller checks whether that person made a purchase in the Online Store, and in the case of a Product review additionally checks whether they purchased the reviewed Product. Verification takes place without undue delay.
11.6.2. The Seller sends its Customers (including via an external review-collecting service with which it cooperates) an individual link to the email address provided at purchase – in this way access to the review form is granted only to a Customer who purchased the Product in the Online Store.
11.6.3. In case of doubts on the part of the Seller or objections raised to the Seller by other Customers or third parties as to whether a given review comes from a Customer or whether a given Customer purchased a given Product, the Seller reserves the right to contact the author of the review in order to clarify and confirm that they are indeed a Customer of the Online Store or purchased the reviewed Product.
11.7. Any comments, appeals against review verification, or objections as to whether a given review comes from a Customer or whether a given Customer purchased a given Product may be reported in a manner analogous to the complaint procedure set out in Section 7 of these Terms and Conditions.
11.8. The Seller does not post, or commission others to post, false reviews or recommendations from Customers, and does not distort Customers’ reviews or recommendations in order to promote its Products. The Seller makes both positive and negative reviews available. The Seller does not make sponsored reviews available.
12. FINAL PROVISIONS
12.1. Agreements concluded through the Online Store are concluded in the English language (and, where a localised version of the website is used, in the language of that version).
12.2. Amendment of the Terms and Conditions:
12.2.1. The Service Provider reserves the right to amend these Terms and Conditions for important reasons, namely: changes in law; changes to the methods or deadlines of payment or delivery; being subject to a legal or regulatory obligation; changes to the scope or form of the Electronic Services provided; the addition of new Electronic Services; the need to counter an unforeseen and immediate threat related to protecting the Online Store, including the Electronic Services and Service Recipients/Customers, against fraud, malware, spam, data breaches or other cybersecurity threats – to the extent that these changes affect the performance of these Terms and Conditions.
12.2.2. Notice of proposed changes is sent at least 15 days before the date on which the changes take effect, subject to the reservation that a change may be introduced without the 15-day notice period where the Service Provider: (1) is subject to a legal or regulatory obligation requiring it to amend the Terms and Conditions in a manner that prevents it from meeting the 15-day notice period; or (2) must exceptionally amend its Terms and Conditions in order to counter an unforeseen and immediate threat related to protecting the Online Store, including the Electronic Services and Service Recipients/Customers, against fraud, malware, spam, data breaches or other cybersecurity threats. In the two cases referred to in the preceding sentence, the changes take effect immediately, unless a longer implementation period is possible or necessary, of which the Service Provider will notify each time.
12.2.3. In the case of agreements of a continuous nature (e.g. the provision of the Account Electronic Service), the Service Recipient has the right to terminate the agreement with the Service Provider before the end of the notice period for proposed changes. Such termination takes effect within 15 days of receipt of the notice. In the case of a continuous agreement, the amended Terms and Conditions bind the Service Recipient if they were properly notified of the changes in accordance with the notice period before their introduction and did not terminate the agreement within that period. In the case of agreements other than continuous, amendments to the Terms and Conditions will not in any way infringe the acquired rights of the Service Recipient before the date the amendments take effect, in particular amendments will not affect Orders already being placed or placed, or Sales Agreements concluded, being performed or performed.
12.2.4. If an amendment to the Terms and Conditions would result in the introduction of any new charges or an increase in current charges, the consumer has the right to withdraw from the agreement.
12.3. As a distributor of equipment within the meaning of the Polish Act of 11 September 2015 on Waste Electrical and Electronic Equipment (consolidated text: Journal of Laws 2022, item 1622), the Seller informs as follows:
12.3.1. It is prohibited to dispose of waste electrical and electronic equipment (marked with the selective-collection symbol) together with other waste. A holder of waste equipment originating from households is obliged to hand it over to a collector of waste equipment or an entity authorised to collect waste equipment.
12.3.2. The Seller is obliged to take back, free of charge, waste equipment originating from households at its points of sale, provided that the waste equipment is of the same type and performed the same functions as the equipment sold.
12.3.3. When delivering to a Customer equipment intended for households, the Seller is obliged to take back, free of charge, waste equipment originating from households at the place of delivery of that equipment, provided that the waste equipment is of the same type and performed the same functions as the equipment delivered. The wish to hand over waste equipment to the Seller in the above case should be reported electronically by email to: contact@ragidog.com.
12.3.4. Waste equipment handed over to the Seller should be complete and appropriately prepared for dispatch in a manner enabling its safe transport. The Seller has the right to refuse to accept waste equipment if, due to its contamination, it poses a threat to the health or life of the Seller or persons authorised to accept the waste equipment.
12.3.5. Information on example collection points for waste equipment across Poland is available using the search engine in the register of entities – BDO – at: https://rejestr-bdo.mos.gov.pl/.
12.4. In accordance with the Polish Act of 24 April 2009 on Batteries and Accumulators (consolidated text: Journal of Laws 2022, item 1113), the Seller is obliged to accept waste batteries and waste accumulators (within the meaning of that Act) from a Customer who is an end user within the meaning of that Act.
12.5. In matters not regulated by these Terms and Conditions, generally applicable provisions of Polish law apply, in particular: the Civil Code; the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws 2002, No. 144, item 1204, as amended); the Consumer Rights Act; and other relevant generally applicable provisions of law. This choice of law does not deprive a consumer of the protection afforded to them by provisions that cannot be derogated from by agreement under the law of the country in which the consumer has their habitual residence.
13. MODEL WITHDRAWAL FORM (ANNEX 2 TO THE CONSUMER RIGHTS ACT)
(Complete and return this form only if you wish to withdraw from the agreement.)
Addressee: LMC TRISS SP. Z O.O., ul. Nędzy Kubińca 105C, 34-511 Kościelisko, Poland, email: contact@ragidog.com
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
– Ordered on (*)/received on (*): ……………………………………….
– Name of consumer(s): ……………………………………….
– Address of consumer(s): ……………………………………….
– Signature of consumer(s) (only if this form is notified on paper): ……………………………………….
– Date: ……………………………………….
(*) Delete as appropriate.
Last updated: 7 July 2026. These Terms and Conditions are based on the Polish-language original for the Online Store operated by LMC TRISS Sp. z o.o.; in the event of any interpretation doubts arising from translation, mandatory consumer protection provisions shall prevail.